Frequently Asked Questions

Gingr to Goose Migration

How can I login?

  • Visit the new Customer Portal

  • Select “Sign In” in the top right hand corner of the booking page

  • Enter your email address (Note: use the same email address as you used in our prior system otherwise we’ll need to merge accounts which will cause some delay)

  • Enter the verification code that was sent to your email inbox

  • Video example: https://share.zight.com/L1u2lN9B 

How can I make a new reservation?

  • Visit the new Customer Portal

  • Select the service and details you would like

  • Enter your email

  • Enter the verification code that was sent to your email inbox

  • Video example: https://share.zight.com/nOu4rl4E

  • NOTE: Our customer portal will not prevent you from making duplicate reservations. We have shared this feedback and hope to add a system warning in the future.

Where can I view my existing reservations?

  • Visit the new Customer Portal

  • Select “Sign In” in the top right hand corner of the booking page

  • Enter your email

  • Enter the verification code that was sent to your email inbox

  • Click My Account

  • Click Bookings

  • NOTE: Our customer portal will not prevent you from making duplicate reservations. We have shared this feedback and hope to add a system warning in the future.

I already have reservations in your prior system - what happened to those?

  • All upcoming reservations have been transferred and can be viewed in your online profile under “My Bookings”.  If you see anything incorrect or missing, please email us at contact@bldhga.com to let us know and we will correct or ask you to submit a new reservation.

  • Video example: https://share.zight.com/ApuoWR1A

How can I change a reservation?

Please text (404) 647-2703, email, or call us and we will modify your reservation. The new customer portal allows you to book new reservations, or cancels, but not change reservations at this time.

Did my saved credit cards transfer?

  • No. For security reasons, saved credit cards aren’t able to be transferred. The first time you put down a deposit or pay in person at BLDH we can re-save a credit card for future bookings, or:

  • You can manually add a credit card by going to My Account, clicking into Payment Methods and +Add Card. This card will be saved and can be used going forward.

  • Video example: https://share.zight.com/Qwuyz9ed

How can I purchase a daycare or training package?

Please text (404) 647-2703, email, or call us to purchase your package. The new customer portal does not allow purchasing packages at this time.

Where are my packages?

Where is my wallet balance?

  • If there was a credit associated with your profile that Wallet Balance can be viewed by clicking into My Account and selecting the Payment Methods tab.

  • Video example: https://share.zight.com/6quApQ21

Where are my vaccination records?

  • Vaccination records can be seeing by clicking into My Account, selecting the Pets tab and clicking the edit link next to the pet who’s records you would like to see. Vaccinations will appear with the expiration date that we have on file. You can upload new vaccine documentation on this page for us to update vaccination dates.  Note: like our prior system our team still needs to review the uploaded vaccination documents and apply the expiration dates to your pet’s profile.

  • Video example: https://share.zight.com/RBub244r

Can I text you now?

Yes!  You will receive automated texts related to your reservations, but also messages from our Customer Experience team members from our new texting number (404) 647-2703.  Going forward this is a two-way texting number.  Please save it to your contacts as “BLDH Text” or similar.  Our main phone number (770) 432-4646 will remain the same for voice calls.

How will I share feeding, medication, and care instructions for my pet(s)?

  • To share feeding, medication, and care instructions, go to My Account, click the Pets tab, and select Edit next to the pet you would like to share information about. Feeding, medication, and care instructions are at the bottom of the pet page. Once updated, click Save.

  • Video example: https://share.zight.com/qGu48XRG